Lovisa is fast-fashion Retail
Lovisa is global, and its growth is infectiously energetic
See us at careers.lovisa.com
Position purpose:
To provide level 2 and 3 IT application and integration support for Lovisa’s current and future business systems including mainly the warehouse management system.
The role
- Providing 2nd and 3rd level support for complex issues escalated to the Business Systems team including documenting resolution and educating Service Desk where applicable.
- Becoming an SME (subject matter expert) with the Warehouse Management System (Infor)
- Attend P1 conference bridges to assist in troubleshooting and resolution of incidents.
- Collaborating with the direct team, business analysts, project managers, other IT teams & Vendors and other business systems users.
- Understanding the Lovisa landscape, system architecture and data flows (on-prem and cloud) including WMS, ERP, POS, and other 3rd party applications/platforms.
- Continually identifying and contributing to improvements of Process and Technology and implement as required.
- Proactively monitoring Zendesk and third-party incident/ticket queues (such as Roqqio) and action as applicable.
- Night batch monitoring and recovery in a timely manner. This includes ensuring all territory data is accounted for in and out of each territory.
- Acting as mentor to service desk team members and perform knowledge transfer as required.
Involvement in testing and bug fixes for application upgrades and patches.
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About you
- Experience in supporting Infor WMS or similar system
- Ability to get into the detail and handle competing priorities and tasks.
- Omni-channel retailer experience with exposure to POS, ERP, ERS, Supply Chain would be beneficial
- Proactive/can do attitude.
- Attention to detail with the ability to deep dive into data with strong troubleshooting skills to analyze and provide root cause analysis.
- Quick learner with the ability to work under pressure and prioritize accordingly.
- MS-SQL Server and SSRS/SSIS understanding and querying.
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.
