About the job
Are you a people-centric professional that enjoy building relationships with market professional? Are you someone with strategic mind to identify new opportunities within existing clients? If so, we’re interested to speak to you.
We’re having an exciting opportunity of a Customer Success Manager (CSM) with Elsevier Clinical Solutions in Korea.
Customer Success Managers (CSMs) aim at improving customer adoption and engagement by partnering with their customers based on their key objectives. In collaboration with other teams, they act as a trusted partner to help their customers achieve success by leveraging the full power of Elsevier solutions.
The CSM objectives are to increase value, retention, customer satisfaction and ultimately expand Elsevier's footprint.
The CSM will help customers achieve success by:
- Expanding customer relationship with key stakeholders.
- Developing joint plans for strategic customer success.
- Developing and delivering customer value improvement programs.
- Developing expert knowledge of Elsevier’s applicable electronic products portfolio.
- Monitoring customers progress.
- Improving sales outcomes & effectiveness
What are we looking from you?
- Bachelor level education with 5+ years of working experience in a customer-facing role (preferably B2B).
- Clinical background is desirable.
- Strong communication and interpersonal skills, with the ability to build relationship, navigate conflict and foster honest dialog.
- Ability to prioritise and to successfully manage multiple projects/initiatives.
- Ability to work in a matrix environment is required.
- Ability to interpret and communicate complex business data.
- This role requires at least 50% travel to customer meetings and internal/external events.
- Languages required: English & Korean
In return, we are offering:
We welcome you to a truly global, dynamic and challenging environment offering great opportunities to develop yourself.
- Competitive base salary commensurate with experience
- Generous Commission plan based on performance
- All expenses and travel fully paid
- Excellent hands-on training program and a team to support you
- Numerous online resources to assist with self-development and career progression
- An Opportunity to advance within the organization among many divisions worldwide
- Several local and global networking communities to share best practices and knowledge
- Various social responsibility programs, channeling knowledge and strengths to help communities around the world improve education, science, healthcare and protect the environment
- Elsevier is an Equal Opportunity Employer
We cannot wait to learn more about you! If you want to learn more about us, come check out the video links below:
A bright future for global health
https://www.youtube.com/watch?v=hgpndC5-o&ab_channel=Elsevier
Careers at Elsevier
https://www.youtube.com/watch?v=ISh25xUjLtA&ab_channel=Elsevier
Introducing Elsevier Health
https://www.youtube.com/watch?v=rMCaQ5wb8zw&ab_channel=Elsevier
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
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