Calling all geeky digital natives! We have an incredible opportunity for you to join the dynamic and innovative HEROES team at Easyfairs, the leading organiser of pop culture events in Belgium, the Netherlands and Sweden. Are you ready to take your passion for gaming, series and film to the next level? Keep reading, because this is the job description you've been waiting for!
Job Description:
As the HEROES Community Coordinator, you will be at the forefront of our online communication strategy, connecting with our enthusiastic audience across multiple social media platforms. Your mission is to create engaging and captivating content that reflects our geeky universes, leaving our fans craving for more. Your key responsibilities will be:
You will be the mastermind behind our social media presence on platforms such as Facebook, Instagram, Twitter, Reddit, TikTok, Discord, and LinkedIn. Your creativity knows no bounds, and you will be crafting unique and appealing content. Fluency in English and French is a must to conquer our international fan base.
- Content Planning & Creation:
We need your proactive and strategic approach to create an exciting content calendar. From guest announcements to activity updates, you will be responsible for a community-driven and varied timeline of communications. With a sales-minded approach, you will enhance our reach and interaction.
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Website Management:
As the guardian of our digital domain, you will ensure that our website is up to date with relevant content and information. Our website will be the central hub where all our updates come together.
- Customer Support:
In your role as a HEROES Community Coordinator, you will handle customer questions and concerns in a friendly and efficient manner. You will respond to questions via email, social media and website contact forms, working closely with the Communication Officer to provide fast and fair solutions.
Key Qualifications:
- You have proven work experience as a Community Coordinator or in a similar role.
- Your verbal and writing communication skills are excellent.
- You have hands-on experience with social media management, navigating the digital landscape with ease.
- Knowledge of Photoshop, InDesign, and other Adobe suite programs are your secret weapons.
- You possess the ability to translate website traffic and online customer engagement metrics, turning data into insights.
- Your knowledge of online marketing channels will help us take our community engagement to the next level.
- You are fluent in French and English, which is essential to connect effectively and positively with our international and highly diverse audience.
- An affinity for geek culture is not just a plus. It's the icing on the cake.
If you thrive on the energy of pop culture events and remain unfazed by time pressure; if you enjoy rolling up your sleeves with your colleagues to ensure everything is ready for opening; and if you are already excited about welcoming thousands of visitors, then apply now and become part of our extraordinary HEROES team. We create memorable experiences for our visitors, both online and at our events. Join us as we embark on an exciting journey into the world of pop culture and let your geek flag fly high. We can't wait to meet you and discover the superhero within!
We offer you:
- A passionate team and lots of fun
- A challenging, exciting opportunity in a dynamic company
- Continuous access to knowledge development through training and our own Academy Online
- A culture of objectivity, optimism and open minds
- Open communication with newsletters, Good2Talk sessions, annual report, kick-off meeting, ...
- Meeting-free Fridays to improve mental well-being
- Flexibility based on trust in order to get the job done
- Transparent evaluation system according to the principle of continuous feedback
- A varied job with a high level of independence
- Based in Ghent with the option of (partially) working from home after an induction period
